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Globalcom News - February's Free tobacco
Posted by: John Curtin
Added on Date: February 04, 2002 at 01:33:21
Message:
(try printing
this message for ease of reading)
Global Communications - In this issue:
1. January delivery delays This e-mail is sent to over 17,000 registered Global Communications
customers. To unsubscribe, reply with REMOVE in the subject.
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Hello! ---------------------------------------------------
1. JANUARY DELIVERY DELAYS
Yes, we know January hasn't been a good month for us or you in terms of
deliveries.
It all started with a delay due to lack of stock at the begining of January,
caused by the Government Tobacco Outlet changing over from Pesetas to Euros and
the resulting computer problems they had.
This, of course, caused a 10 day backlog we HAD to get out, collapsing our
usual routes and making us use ones we hadn't previously used, making our
shipments more noticeable.
This, in turn, resulted in some orders seized by Customs & Excise as part
of their continuing flaunting of EEC law. As usual though, our guarantee holds. We will re-send immediately and FREE OF
CHARGE any orders that have been seized, this time using "safe" routes (see
below - the Good News).
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2. BUT THE GOOD NEWS IS....
As a result of the above and the 35% increase in orders which we now realise
is becoming a monthly pattern, we have NEW routes and shipment methods which are
even safer than before and have been specifically been put into place to allow
for "surges" in orders caused by special offers, stock delays (like the one at
the beginning of Jan.) and other reasons that can result in a sudden increase in
orders.
These routes have been set up over the last 2 weeks by a Shipping Consultant
hired by us with over 30 years experience in international & UK transport
systems and the finishing touches will be completed next week.
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3. SUB-CONTRACTED PICKING AND PACKING
Because of the increase in orders both in tobacco and drinks (see above) AND
the need to speed up deliveries, we have taken the decision to sub-contract our
packing to a professional company. Although we can JUST about cope with present
volumes, at this rate we'll be snowed under again by February so THIS time,
we're getting ahead of the problem!
This company, with 20 years in the business, can do it far better than we can
where large volumes are concerned. They also have a direct link to our courier
routes.
The result?
When this new system starts at the end of next week, you can expect:
a) SAME DAY or maximum 24 hour processing and despatch of orders because of a
larger warehouse capability and a packer's night shift which means orders can
now be packed round-the-clock.
b) SHORTER DELIVERY TIMES due to the above AND the direct link with our
courier companies that pick up from the warehouse twice a day, early morning and
late afternoon. c) BARCODED orders. You new orders will be fully barcoded by the packing
system. This, in turn, allows us to do the NEXT point (read on).
We'll be taking pictures of the facilities when they're fully operational
next week, but meanwhile, here's a sneak preview! ---------------------------------------------------
4. NEW ORDER TRACKING SYSTEM
As you know, as of last month, when you place an order you currently receive
three mails: BUT...what then? We know customers get a sort of "black hole feeling" as
their order makes its way across Europe to its final destination. They just
don't know where it is.
Well, now with your order barcoded, (see above) this same code will be used
by us, the packing company AND our couriers WHATEVER the route is, so you can
track it right from "Order placed" to "Order delivered to you".
The system will track 7 different stages and can be accessed simply by typing
in the order number into a web page.
We should have the system linked up and finished by mid-February but a sneak
preview can be seen on: You will be able to type ANY order number, for drinks, tobacco, perfume,
olive oil etc.
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5. PRICE CUTS ON DRINKSFROMSPAIN.COM
As volume has increased on our drinks site, the usual has happened. We've
been able to negotiate further shipping discounts due to greater volume.
As always, we pass these savings directly on to you, our customer.
We've checked with leading supermarkets and off-licences and found that many
of our drinks are now HALF PRICE compared to the UK and remember, shipping is
INCLUDED at no extra cost to you.
Check out http://www.drinksfromspain.com/compare.htm ---------------------------------------------------
6. FEBRUARY SPECIAL OFFER - FREE TOBACCO!
We hope this month's bigger-than-usual special offer will make up for the
hassles some of you have had in January! SPECIAL OFFER:
ALL TOBACCO & CIGARETTE orders placed as of midnight, Friday the 1st of
February until midnight, Monday the 4th of February will have a free packet of
cigarettes for every carton. So buy 4 cartons and get 4 packs free. (minimum
order 4 cartons of cigarettes, 1 kg. of tobacco or 100 cigarillos).
Same for rolling and pipe tobacco (free pouch), same for small cigars and
cigarillos (free extra box).
So remember, from midnight, 1-02-2002 to midnight, 4-02-2002 (inclusive) you
buy 4 cartons and you get 4 packs FREE! ---------------------------------------------------
To sum up, 2002 hasn't been off to the best of starts but we're confident
that our changes will make the rest of the year ALOT better for us and above all
you, our customer..
Thank you again for your custom from all the Global team,
HAPPY NEW YEAR!
All the team at Global Communications.
info@globalcomspain.com
Online shopping for tobacco, drinks, perfumes,
olive oil, wine and football merchandising.
2. But the good news is...
3. Sub-contracted
picking and packing
4. New order tracking system
5. Price cuts on
drinksfromspain.com
6. February Special offer FREE TOBACCO!
A big welcome to all our new customers and a "hello again" to all
our regulars.
(more about that on
http://www.tobaccofromspain.com/legal.htm ), something we hadn't experienced for
quite some time. Luckily, only a very small number of the over 4,500 orders
shipped this month were affected.
Our aim is to get deliveries down to a 7 day maximum.
http://www.globalcomspain.com/warehouse.jpg
- The moment you place an order
- The moment your order has
been processed
- The moment your order has been shipped (left our warehouse)
http://www.tracking.globalcomspain.com
(NOTE:
the system isn't up and running yet, so typing in your order number NOW doesn't
do anything, but watch this space...).
for yourselves and
see what we mean.
So here goes....
ENJOY!
http://www.tobaccofromspain.com
http://www.drinksfromspain.com
http://www.cigarsfromspain.com
http://www.giftsfromspain.net
http://www.perfumefromspain.com
http://www.footballfromspain.com